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Bug #3286

open

Chatbot repeats opening greeting when question is asked late

Added by malek Ben Moussa 8 months ago. Updated 7 months ago.

Status:
Resolved
Priority:
Normal
Start date:
12/16/2024
Due date:
% Done:

0%

Estimated time:

Description

Nominal scenario:
1.Open the web browser url: https://cdn.botpress.cloud/webchat/v2.2/shareable.html?configUrl=https://files.bpcontent.cloud/2024/12/04/13/20241204131820-E0UW0Q7Z.json
2.Click on product
3.Wait for an extended period
4.Type a new question ("ما هو عصير التفاح المتوفر في المتجر وهل يمكنك توفير روابطه؟")
4.Look at the chatbot response

Expected situation:
The chatbot should process the user question and provide a relevant response without repeating the opening greeting

Current situation:
The chatbot repeats the opening greeting ("Hi, How can I help you? Please specify the type of your question")
instead of addressing the user's question


Files

hi.jpg (80.2 KB) hi.jpg malek Ben Moussa, 12/16/2024 09:45 AM
Actions #1

Updated by farah abid 7 months ago

  • Assignee changed from farah abid to malek Ben Moussa
Actions #2

Updated by farah abid 7 months ago

  • Status changed from New to Resolved
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